Terms and Conditions Fachai – Malaysia User Guide

1. Acceptance of Terms

These Terms and Conditions ("Agreement") constitute a legally binding contract between you ("Member" or "User") and fachai ("Platform", "we", or "the company"). This Agreement takes effect as soon as you complete the account registration process on the fachai website or app.

Fachai reserves the right to change, add, or amend any part of these Terms and Conditions at any time without prior notice. It is your responsibility to review this document periodically. Continued use of the platform after any amendment constitutes acceptance of the updated terms.

This agreement covers all services provided by fachai, including slot games, live casino, fish shooting games, promotions, bonuses, and all forms of interaction through our website or mobile app.

2. Member Eligibility

To register and use fachai's services, you must meet the following eligibility requirements without exception:

• At least 18 years old or have reached the age of majority as defined by the laws of your country or region of residence.
• Not on any self-exclusion list or gambling ban issued by any relevant authority.
• Register an account for yourself only and not on behalf of another person.
• Have full legal capacity to enter into a legally binding agreement.
• Not previously blacklisted or banned from the fachai platform for fraud or misconduct.

3. Registration & Account Management

Each user is only allowed to own one (1) active account only at fachai. Owning more than one account (known as "duplicate accounts" or "multi-accounting") is a serious violation and may result in all associated accounts being suspended without compensation.

During registration, you are required to provide accurate, complete, and up-to-date information including your full name, date of birth, phone number, and a valid email address. fachai conducts a KYC (Know Your Customer) verification process to ensure all submitted information is authentic.

• Your account password must be kept secure and must not be shared with anyone.
• You are fully responsible for all activities that occur through your account.
• Any suspicious activity must be reported to the fachai support team immediately.
• Fachai reserves the right to request additional identity verification documents at any time as part of its ongoing KYC process.
• Personal information provided during registration must match your official documents.

4. Deposits & Withdrawals

Fachai supports a wide range of payment methods suited for users in Malaysia, including FPX, DuitNow, and popular local e-wallets. All financial transactions are processed through 256-bit SSL encryption to ensure your data is protected at all times.

The withdrawal process at fachai is designed to be fast and straightforward. Your winnings will be credited to your bank account or e-wallet within 5 minutes to 24 hours, depending on your chosen payment method and the KYC verification status of your account.

• The minimum deposit amount depends on your chosen payment method and will be displayed at the time of the transaction.
• Withdrawals may only be made to a bank account or e-wallet registered under the same fachai account holder's name.
• Fachai reserves the right to delay withdrawals for security review and anti-fraud purposes when necessary.
• Any withdrawal attempt involving an unauthorized or unverified payment method will be automatically rejected.
• All currencies used on the fachai platform are in Malaysian Ringgit (MYR).

5. Bonuses & Promotions

Fachai offers a wide range of bonuses and promotions to new and existing members. Each bonus offer is subject to wagering requirements and a validity period, which will be clearly stated on the relevant promotions page.

• Welcome bonuses are only available to new members making their first deposit.
• Each bonus has a minimum wagering requirement that must be met before a withdrawal is permitted.
• Bonuses may not be transferred between accounts or converted directly to cash without fulfilling the wagering requirements.
• Fachai reserves the right to cancel any bonus if there is evidence of abuse or manipulation of the promotional system.
• Promotions are subject to change or withdrawal without prior notice.
• Using multiple accounts to claim duplicate bonuses is strictly prohibited and will result in account suspension.

Fachai operates a transparent promotional system where all terms and rules are clearly stated. We encourage every member to read the full terms of each promotion before participating in order to avoid any misunderstanding.

6. Game Rules

All games offered at fachai — including video slots, live casino, and fish shooting games — use a random number generator (RNG) that has received independent certification from recognized international audit bodies. This ensures every round is completely random and free from any manipulation.

• The outcome of all games is final and cannot be disputed unless there is clear technical evidence.
• Any technical disruption during gameplay will be resolved based on fachai's server log data, which is considered the official record.
• The use of automation software, bots, or any third-party tools to play is strictly prohibited.
• Fachai reserves the right to void bets and forfeit winnings obtained through fraudulent or illegitimate means.
• Each game has a return-to-player (RTP) rate available for review in the respective game information section.

7. Security & Data Privacy

Fachai takes user data security very seriously. Our platform is equipped with 256-bit SSL encryption, two-factor authentication (2FA), and a 24-hour continuous monitoring system to detect and prevent any security threats.

All personal information collected during registration and use of the platform is processed in accordance with fachai's separate Privacy Policy. We will not sell, transfer, or disclose your personal data to third parties without your consent, unless required by law.

• Your financial data is stored in a secure, encrypted server environment.
• Login activity from unusual locations or devices will trigger an automatic security review.
• You may request a copy of your personal data or apply for data deletion by contacting our support team.

For more information on how we handle your data, please refer to Privacy Policy in full.

8. Account Closure & Suspension

Fachai reserves the right to suspend or close any member's account without prior notice if there is a breach of any provision in these Terms and Conditions. This action may also be taken in cases of suspicious activity, fraud, or system abuse.

• Members whose accounts are closed due to violations are not entitled to claim any outstanding balance or bonus.
• Members who wish to voluntarily close their account may contact the Fachai support team to process the request.
• Prior to voluntary account closure, all eligible balances will be returned to the original payment method within a reasonable timeframe.
• Fachai reserves the right to temporarily freeze an account while an investigation is underway without disclosing the details of that investigation.

9. Limitation of Liability

Fachai provides the platform on an "as-is" basis and makes no express or implied warranties regarding continuous availability, accuracy of information, or the platform's fitness for any particular purpose.

• Fachai is not liable for any indirect, consequential, or special losses arising from the use of the platform.
• Technical failures or disruptions caused by third parties, including internet service providers and software vendors, are beyond Fachai's control.
• Members are fully responsible for all gaming decisions made and funds wagered.
• Fachai is not responsible for any financial losses incurred as a result of gambling on our platform.

10. Amendment of Terms

Fachai reserves the right to amend, update, or replace any part of these Terms and Conditions at any time. Amendments take effect immediately upon publication on the Fachai website or app.

We will endeavour to notify members of significant changes via in-platform notifications or email. However, it remains each member's responsibility to review this document periodically. Continued use of the platform after any amendment is published constitutes acceptance of the new terms.

If you have any questions or concerns regarding these Terms and Conditions, please contact our support team via Live Chat, available 24 hours a day, 7 days a week. We are always ready to help you understand your rights and responsibilities as a fachai member.