Privacy Policy Fachai – Malaysia User Data Protection

1. Introduction

This Privacy Policy ("Policy") describes how Fachai ("we", "Platform") manages your personal information when you use our website or mobile app at fachai.bz. It also covers your rights as a user regarding the data we hold about you.

By registering an account or using any Fachai service, you acknowledge that you have read and understood this Privacy Policy. We encourage you to review it periodically as it may be updated from time to time as our platform evolves.

Fachai complies with Malaysia's Personal Data Protection Act 2010 (PDPA) and international best standards in personal data management. We appoint an internal privacy officer responsible for ensuring all our data processing practices comply with applicable laws.

2. Types of Data We Collect

Fachai only collects data necessary to provide you with the best possible service. The following are the categories of data we may collect when you use our platform:

3. How We Use Your Data

All personal data collected by fachai is used for legitimate and transparent purposes. We do not process your data for any purpose other than those stated below:

• Complete the registration and KYC identity verification process to ensure your account security.
• Process deposits, withdrawals, and all financial transactions accurately and securely.
• Send important notifications relating to your account, transactions, and platform updates.
• Prevent, detect, and investigate fraudulent activity, money laundering, or platform abuse.
• Comply with legal and regulatory obligations imposed on online gambling platforms.
• Provide effective customer support when you reach out to our team.
• Personalise the gaming experience and offer relevant promotions based on your preferences.
• Analyse platform usage patterns for overall product and service improvement.

Fachai practices the principle of "data minimisation" – meaning we only collect data that is genuinely necessary for the stated purpose. We do not encourage the collection of excessive data that provides no direct benefit to your experience.

4. Data Encryption & Security

Fachai continuously invests in the latest security infrastructure to ensure your personal and financial data remains protected at all times. Key security measures we implement include:

• 256-bit SSL Encryption: All data transmitted between your device and fachai's servers is protected with the highest level of encryption.
• Two-Factor Authentication (2FA): An additional security layer to protect access to your account.
• 24/7 Monitoring: A real-time threat detection system that operates around the clock to identify and block suspicious activity.
• Encrypted Password Storage: Your password is stored in hashed form that cannot be decrypted by anyone, including fachai staff.
• Server Segregation: Financial data is stored in an isolated server environment protected by multi-layered firewalls.
• Regular Security Audits: We conduct independent security assessments on a regular basis to identify and address any system vulnerabilities.

5. Data Sharing With Third Parties

Fachai does not sell, rent, or transfer your personal data to third parties for marketing or advertising purposes. However, there are limited situations in which we may need to share certain information:

• Payment Service Providers: Required transaction information is shared with payment processors such as FPX and DuitNow solely to enable financial transactions to be processed securely.
• Game Software Providers: Minimal game data required is shared with game developers to ensure smooth technical functionality.
• Regulatory Authority: Fachai complies with lawful requests from relevant authorities such as law enforcement units and anti-money laundering bodies when required by law.
• Identity Verification Service: Information required for the KYC process is shared with trusted and certified identity verification service providers.

Every third party we work with is bound by strict confidentiality agreements and is only permitted to use your data for agreed purposes. We conduct thorough background checks on all partners before any data sharing takes place.

6. Cookies & Tracking Technologies

Fachai uses cookies and similar tracking technologies to enhance platform functionality and user experience. Cookies are small text files stored on your device when you visit our website.

• Essential Cookies: Required for core platform functions such as login verification and session security. These cookies cannot be disabled.
• Performance Cookies: Help us understand how users interact with the platform for continuous improvement.
• Functional Cookies: Save your preferences such as language, display theme, and other personal settings.
• Analytical Cookies: Collect anonymous statistical data for overall usage pattern analysis.

You can manage your cookie settings through your web browser at any time. However, disabling certain cookies may affect the functionality and user experience of the Fachai platform.

7. Your Rights as a User

As a fachai member, you are entitled to rights protected under Malaysia's Personal Data Protection Act 2010. We fully respect these rights and provide the means for you to exercise them:

• Right to Access: You have the right to request a copy of the personal data we hold about you at any time.
• Right to Rectification: If any information we hold is inaccurate or outdated, you have the right to request a correction.
• Right to Erasure: Under certain circumstances, you may request that your personal data be deleted from our records.
• Right to Object: You have the right to object to the processing of your data for direct marketing purposes.
• Right to Restrict Processing: You may request that we restrict how we process your data under certain circumstances.
• Right to Data Portability: You have the right to receive your personal data in a machine-readable format.

To exercise any of the above rights, contact the fachai support team via Live Chat or email. We will process your request within 30 business days of receipt.

8. Data Retention Period

Fachai retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy or as required by applicable law.

• Active account data is retained for as long as your account remains active on the Fachai platform.
• Financial transaction records are retained for a minimum of seven (7) years to comply with anti-money laundering legal requirements.
• Customer communication logs are retained for two (2) years for dispute resolution purposes.
• Upon voluntary account closure, personal data will be deleted within 90 days unless retention is required by law.

9. Links to Third-Party Sites

The fachai platform may contain links to third-party websites or services for informational purposes. fachai is not responsible for the privacy practices or content of those websites.

We recommend reading the privacy policy of every third-party website you visit. Links to external sites do not imply that fachai endorses or supports their content or privacy practices.

10. Contact Us About Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact the fachai Privacy Officer through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week through the fachai platform.
• Privacy Email: [email protected]
• Response Time: We are committed to responding to all privacy-related enquiries within 3 business days.

We take every privacy complaint seriously and will investigate each case thoroughly. If you are dissatisfied with our response, you have the right to lodge a complaint with the Malaysian Communications and Multimedia Commission (MCMC) or the relevant regulatory authority.